Comments on: Empathize With Customers http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/ The Good, The Bad, and The Ugly of Communicating Person-to-Person Mon, 12 Jul 2010 18:23:47 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Toby http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-51 Toby Wed, 07 Jan 2009 23:44:06 +0000 http://www.peoplepersonpower.com/?p=85#comment-51 The folks over at Copycats were totally awesome and even helped me to get this creative and cool glossy effect on my album cover, which turned out EXACTLY as I envisioned it. Mucho props to the kind folks over there! The folks over at Copycats were totally awesome and even helped me to get this creative and cool glossy effect on my album cover, which turned out EXACTLY as I envisioned it. Mucho props to the kind folks over there!

]]> By: Chris http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-50 Chris Wed, 07 Jan 2009 21:43:43 +0000 http://www.peoplepersonpower.com/?p=85#comment-50 Nice! I hope the people you worked with here were helpful and informative. I used to work in the sales department here, so that's where my insight came from. Nice!

I hope the people you worked with here were helpful and informative. I used to work in the sales department here, so that’s where my insight came from.

]]> By: Toby http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-49 Toby Wed, 07 Jan 2009 07:42:30 +0000 http://www.peoplepersonpower.com/?p=85#comment-49 Ah yes! The ol' dentist - always a treat! :) Ah yes! The ol’ dentist – always a treat! :)

]]> By: greg c http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-44 greg c Wed, 07 Jan 2009 06:33:38 +0000 http://www.peoplepersonpower.com/?p=85#comment-44 The excellentest post, Toby. I've been there and done that with cars and mechanics (and dentists) The excellentest post, Toby.

I’ve been there and done that with cars and mechanics (and dentists)

]]> By: Toby http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-43 Toby Tue, 06 Jan 2009 19:44:55 +0000 http://www.peoplepersonpower.com/?p=85#comment-43 Great insight, Chris! I couldn't agree with you more! p.s. I LOVE Copycats Media! (They pressed my last album - <a href="http://www.myspace.com/cryns3" rel="nofollow">myspace.com/cryns3</a>) Great insight, Chris! I couldn’t agree with you more!

p.s. I LOVE Copycats Media! (They pressed my last album – myspace.com/cryns3)

]]> By: Chris http://www.peoplepersonpower.com/2009/01/06/empathize-with-customers/comment-page-1/#comment-42 Chris Tue, 06 Jan 2009 19:39:50 +0000 http://www.peoplepersonpower.com/?p=85#comment-42 Great post. I always feel more at home with auto mechanic who takes the time to explain things thoroughly and gives other options (if there are any). There's nothing worse than having a mechanic (or any other type of expert) explain your situation in as little words as possible and then give you a price. I sometimes want to know why it costs as much as it does. That's why it's important in sales or customer service to be thorough and explain as much as your customer can comprehend. They'll be more accepting of your final price instead of bitter. And if that's the case, you could expect repeat business or referrals from this person. Great post.

I always feel more at home with auto mechanic who takes the time to explain things thoroughly and gives other options (if there are any). There’s nothing worse than having a mechanic (or any other type of expert) explain your situation in as little words as possible and then give you a price. I sometimes want to know why it costs as much as it does.

That’s why it’s important in sales or customer service to be thorough and explain as much as your customer can comprehend. They’ll be more accepting of your final price instead of bitter. And if that’s the case, you could expect repeat business or referrals from this person.

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